6/26/2018 12:00 AM
3:00pm - 4:15pm | La Jolla

Case Study

Challenging the Process: Preparing Leaders for a Digital Transformation

Presented by
In preparing itself to be a leading digital company, Capital One embarked on a novel leadership development program, created initially for its VP level executives. Using The Leadership Challenge as its foundation, the Card Talent Acceleration program was designed to create transformational leaders, to literally help transform the company into a digital enterprise, while equipping all to succeed and thrive in the new environment. This was not a typical development program. Its purpose was to create the new kind of leaders the business must have to excel in a rapidly changing world. We will discuss five areas we believe are most crucial in creating transformational leaders (our Talent Profile), and how The Five Practices provide much of the core learning in these areas.

In developing this program, we are Challenging the Process by taking lessons from top digital companies:
  • Product Focus: Integrated with mission and goals of the company 
  • Continuous Flow: Designed for continuous learning vs. once and done 
  • Agile: Using agile principles allows us to incorporate new learnings in real time 
  • Open Source/Inclusive: Accessible for all leaders (not just HiPos) 
We are also encouraging our senior leaders to model the way and teach which delivers incredible context and provides real-life examples. We are focusing deeply on trust-building and horizontal leadership across organizational silos as these competencies are critical to building customer advocacy across the life-cycle.

Our leaders are facing similar challenges and this will provide them with creative new ways to think about their approach to their own transformation.
"The Leadership Challenge Forum is a transformational leadership experience. I appreciate the opportunity to learn from leadership scholars and experts coupled with the opportunity to network with colleagues."
- Ron Siers, Department Chair, Department of Education Specialties at Salisbury University

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